Customer Service

Of course, it’s important to know when you can expect your order. Normally, almost all products are in stock with us and are shipped immediately. You will be informed per product when it is shipped. The delivery time is always displayed on the respective product page.

• Card
• PayPal 
• Apple Pay 
• Klarna: Via Klarna you can choose to pay afterwards. The payment period for post-payments is 14 days after receiving the product.

We offer a wide range of payment methods, so you will always find the payment method that suits your needs. Is the desired payment option not listed? Feel free to contact us!

Returning is free, and you arrange your return yourself in our returns portal.

Register your return

• Go to returns.tapeso.co.uk/register
• Enter your order number and the email address you ordered with, then select the items you want to return
• Choose a pick-up date. The portal shows you which dates are available. Collection takes place during the day, so pick a day when you are at home
• You will receive a confirmation by e-mail

Packaging

• Please pack the rug properly. It is very important that the edges are also well packed so that the rug does not get damaged or dirty during transport
• If your rug needs to be folded, the portal explains how, including a short video
• You do not need to print or attach anything. Our carrier brings the return label and attaches it on collection

Pick-up

• On the day of collection you receive an e-mail with your 2-hour time slot
• Hand the package to the driver. This is free of charge

Refund

• As soon as we have received the rug in good condition, we will refund your money, at the latest within 14 days, using the same payment method you paid with
• You will receive a confirmation by e-mail

Would you rather not arrange it online? E-mail [email protected] with your order number and we will help you.

Yes, returning is free of charge. Register your return within 30 days via returns.tapeso.co.uk/register and choose a pick-up date. Our carrier collects the package from your address at no cost, and we refund the full purchase amount, including the shipping costs for both the delivery and the return.

You are welcome to unpack the rug and view it at home. It does need to come back to us in new condition, so without stains or dirt, and fully packed so it stays clean during transport.

Please note: if your return brings your total order value below £70, we deduct £4.95 shipping costs from your refund.

We will send you an e-mail with a tracking code. Not received? Check your mail’s spam box to be sure or contact our friendly customer service team. Some orders are shipped from abroad, where it is difficult to give an exact day. 

All orders above £70 are shipped free of charge. For orders below that amount, we charge £4.95 shipping costs. There is no shipping charge for returns. Please note that if your return brings your total order value below £70, we deduct £4.95 shipping costs from your refund.

Yes, post-payment is possible at Tapeso. To opt for post-payment, select ‘Klarna Pay later’ in the shopping cart. After receiving the product, you will receive the invoice by e-mail. The payment period for post-payment is 14 days.

Yes you can, in this case please contact our customer service.

Unfortunately, we do not have a display room, but you can return our rugs free of charge within 30 days if they do not suit your taste.

No, we do not offer samples, but you can return our rugs free of charge within 30 days if they do not suit your taste.

No, we only sell the sizes listed on our website.

We currently ship our rugs to several countries across Europe. Below you can find more information about where we deliver your order:

• United Kingdom: For delivery within the United Kingdom, you can easily place your order at tapeso.co.uk.
• Netherlands & Belgium: For delivery to the Netherlands or Belgium, you can order easily via tapeso.nl.
• Germany: Living in Germany? Place your order via tapeso.de.
• France: For deliveries to France or French-speaking Belgium, please visit tapeso.fr.
• Spain: Ordering from Spain? Discover our range at tapeso.es.
• Italy: For delivery in Italy, you can easily place your order via tapeso.it.

This way, you can always shop on the website that best matches your country. If you have any questions, feel free to contact us!