Shipping & Returns

Free shipping

When you order a product through Tapeso if the order is £70 or more we provide shipping free of charge, and this applies to the full catalogue. For orders below that amount, £4.95 shipping costs are added. We also charge shipping costs when the order amount falls below £70 due to a return.

Delivery time

It is naturally important to know when you can expect a product at home. Almost all our products are in stock and are shipped immediately. All our products are linked to a real-time stock. This allows you to check the estimated delivery time on the product page. For more accurate details, please use the tracking code we send with every order.

Request a free return

Register your free return

In short: Returning is free when you send your rug back in good condition and on time. If your final order value drops below £70 after a return, we deduct £4.95 shipping costs from your refund.

Frequently asked questions

Yes, returning is free of charge. Register your return within 30 days of delivery and choose a pick-up date. Our carrier collects the package from your address at no cost.

Please note: if your return brings your total order value below £70, we deduct £4.95 shipping costs from your refund.

You can return your rug within 30 days of delivery. You are welcome to unpack the rug and view it at home. It does need to come back to us in new condition, so without stains or dirt, and fully packed so it stays clean during transport.

When testing a rug, it is recommended to vacuum it first, so that you can place it in a hygienic environment.

These items cannot be returned:

  • Items received more than 30 days ago
  • Rugs that have been used, damaged or incomplete
  • Opened care kits. Unopened, with the seal intact, can be returned
  • Underlays that have been opened, for hygiene reasons

Register your return

  • Click the button “Register your free return”
  • Enter your order number and the email address you ordered with, then select the items you want to return
  • Choose a pick-up date. The portal shows you which dates are available. Collection takes place during the day, so pick a day when you are at home
  • You will receive a confirmation by email

Packaging

  • Please pack the rug properly. It is very important that the edges are also well packed so that the rug does not get damaged or dirty during transport
  • If your rug needs to be folded, the portal explains how, including a short video
  • You do not need to attach anything to the package. Our carrier brings the return label and attaches it on collection

Pick-up

  • On the day of collection you receive an email with your 2-hour time slot
  • Hand the package to the driver. This is free of charge

You have 30 days from the day your order was delivered to register your return.

You will be refunded as soon as possible, and at the latest within 14 days after we have received the item in good condition, using the same payment method used to pay for it. You will receive a confirmation by email.

Please note: if your order value falls below £70 after the return, we deduct £4.95 shipping costs from the refund.